.theme-toggle{width:38px;height:38px;border:1px solid var(--line);border-radius:10px;background:var(--white);color:var(--ink);display:grid;place-items:center;cursor:pointer;font-size:17px;transition:.2s transform,.2s background}.theme-toggle:hover{transform:translateY(-1px);background:var(--blue-pale)}.topbar-actions{display:flex;align-items:center;gap:12px}
.connection.checking i{background:#d5a84b;box-shadow:0 0 0 4px #f8efd7}.connection.offline{color:#a34e58;border-color:#e8c7cb}.connection.offline i{background:#c85b66;box-shadow:0 0 0 4px #f8e5e7}.offline-help{width:min(570px,100%);display:flex;flex-direction:column;gap:7px;text-align:left;background:var(--white);border:1px solid var(--line);border-radius:13px;padding:17px 19px;margin:2px 0 20px}.offline-help code{background:var(--blue-pale);color:var(--blue-dark);padding:8px 10px;border-radius:7px}.offline-help small{color:var(--muted)}
.action-link{border:0;background:transparent;cursor:pointer;padding:4px}.ticket-backdrop{position:fixed;inset:0;background:rgba(4,9,15,.72);display:grid;place-items:center;padding:22px;z-index:110}.ticket-workspace{width:min(1000px,100%);height:min(900px,calc(100vh - 38px));display:grid;grid-template-rows:auto auto auto minmax(190px,1fr) auto auto;background:var(--white);border:1px solid var(--line);border-radius:20px;overflow:hidden;box-shadow:0 30px 100px rgba(0,0,0,.34)}.ticket-workspace-head{position:relative;padding:20px 30px 14px;border-bottom:1px solid var(--line)}.ticket-workspace-head h2{font:500 28px Georgia,serif;margin:5px 0}.ticket-workspace-head p{color:var(--muted);margin:0}.typing-indicator{display:block;color:var(--blue-dark);height:16px;margin-top:4px}.ticket-workflow{display:grid;grid-template-columns:repeat(6,minmax(90px,1fr)) auto;gap:8px;align-items:end;padding:12px 30px;border-bottom:1px solid var(--line);background:var(--white)}.ticket-workflow label{display:flex;flex-direction:column;gap:4px;color:var(--muted);font-size:10px;font-weight:800;text-transform:uppercase}.ticket-workflow select,.ticket-workflow input{min-width:0;width:100%;border:1px solid var(--line);border-radius:7px;background:var(--paper);color:var(--ink);padding:7px;font-size:12px}.conversation-search{display:flex;align-items:center;gap:7px;padding:8px 30px;border-bottom:1px solid var(--line);color:var(--muted)}.conversation-search input{width:100%;border:0;background:transparent;color:var(--ink);outline:0}.ticket-conversation{overflow:auto;padding:22px 30px;background:var(--paper);display:flex;flex-direction:column;gap:12px}.ticket-message{max-width:82%;align-self:flex-start;background:var(--white);border:1px solid var(--line);border-radius:4px 14px 14px 14px;padding:12px 14px}.ticket-message.staff{align-self:flex-end;border-radius:14px 4px 14px 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var(--line)}.ticket-composer>label{display:block;font-size:12px;font-weight:800;margin-bottom:6px}.ticket-composer textarea{width:100%;resize:vertical;border:1px solid var(--line);border-radius:10px;padding:11px;background:var(--paper);color:var(--ink)}.composer-row,.ticket-actions,.ticket-actions>div{display:flex;align-items:center;justify-content:space-between;gap:12px}.composer-row{margin-top:10px}.composer-row>div{display:flex;align-items:center;gap:13px;flex-wrap:wrap}.anonymous-check{display:flex!important;flex-direction:row!important;align-items:center;gap:8px;color:var(--muted);font-size:12px!important}.file-button{display:inline-flex!important;align-items:center;color:var(--blue-dark);font-size:12px!important;cursor:pointer}.file-button input{display:none}.ticket-file-list{display:flex;gap:6px;flex-wrap:wrap;margin-top:6px}.ticket-file-list span{background:var(--blue-pale);border-radius:6px;padding:4px 7px;font-size:11px}.ticket-actions{padding:14px 30px;border-top:1px solid var(--line);background:var(--white)}.secondary-button{border:1px solid var(--line);background:var(--paper);color:var(--ink);border-radius:9px;padding:8px 12px;font-weight:750;cursor:pointer}.loading.compact{min-height:180px}.ticket-workspace.closed .ticket-composer,.ticket-workspace.closed #ticketClose,.ticket-workspace.closed .ticket-actions>div:first-child{display:none}.ticket-filters{display:grid;grid-template-columns:repeat(7,minmax(100px,1fr)) auto;gap:8px;margin-bottom:14px;padding:13px}.ticket-filters select,.ticket-filters input{min-width:0;border:1px solid var(--line);border-radius:8px;background:var(--paper);color:var(--ink);padding:8px}.live-staff{font-size:11px;color:var(--muted)}.analytics-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;margin-bottom:20px}.analytics-card{background:var(--white);border:1px solid var(--line);border-radius:13px;padding:17px}.analytics-card small{display:block;color:var(--muted);font-weight:800;text-transform:uppercase;font-size:10px}.analytics-card strong{display:block;font:500 26px Georgia,serif;margin-top:5px}.metric-list{display:grid;gap:8px;margin-top:14px}.metric-row{display:flex;justify-content:space-between;border-top:1px solid var(--line);padding-top:9px;font-size:13px}.advanced-limits{grid-template-columns:repeat(3,1fr)}

.wizard-backdrop{position:fixed;inset:0;background:rgba(4,9,15,.7);backdrop-filter:blur(9px);display:grid;place-items:center;padding:22px;z-index:100}.wizard-card{position:relative;width:min(720px,100%);max-height:calc(100vh - 44px);overflow:auto;background:var(--white);border:1px solid var(--line);border-radius:22px;padding:29px 38px 34px;box-shadow:0 30px 100px rgba(0,0,0,.32)}.wizard-close{position:absolute;right:18px;top:16px;width:34px;height:34px;border:0;border-radius:9px;background:var(--paper);color:var(--muted);font-size:23px;cursor:pointer}.wizard-progress{display:flex;align-items:center;max-width:300px;margin-bottom:31px}.wizard-progress span{width:27px;height:27px;display:grid;place-items:center;border:1px solid var(--line);border-radius:50%;font-size:11px;font-weight:850;color:var(--muted);background:var(--paper)}.wizard-progress span.active,.wizard-progress span.done{border-color:var(--blue);background:var(--blue-dark);color:#fff}.wizard-progress i{height:1px;flex:1;background:var(--line)}.wizard-step h2{font:500 36px/1.1 Georgia,serif;letter-spacing:-.03em;margin:13px 0 10px}.wizard-step>p{color:var(--muted);margin:0 0 22px}.wizard-benefits{display:grid;gap:9px;margin:25px 0}.wizard-benefits>div{display:flex;align-items:center;gap:14px;border:1px solid var(--line);border-radius:12px;padding:13px}.wizard-benefits b{width:32px;height:32px;display:grid;place-items:center;background:var(--blue-pale);color:var(--blue-dark);border-radius:9px}.wizard-benefits span{display:flex;flex-direction:column}.wizard-benefits small{color:var(--muted)}.wizard-actions{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-top:27px}.text-button{border:0;background:transparent;color:var(--muted);cursor:pointer;font-weight:700;padding:10px}.wizard-kicker{font-size:10px;letter-spacing:.13em;color:var(--blue-dark);font-weight:850}.wizard-fieldset{border:0;padding:0;margin:0}.wizard-fieldset legend,.wizard-step>label{font-size:13px;font-weight:760;margin-bottom:8px}.wizard-role-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:7px;max-height:155px;overflow:auto;padding:8px;border:1px solid var(--line);border-radius:11px}.wizard-role-list .role-option{border:1px solid transparent}.setup-choice-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:19px}.setup-choice{display:grid;grid-template-columns:auto 1fr;gap:11px;align-items:start;border:1px solid var(--line);border-radius:13px;padding:16px;cursor:pointer}.setup-choice input{position:absolute;opacity:0}.setup-choice.selected{border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-pale)}.setup-choice .choice-icon{width:32px;height:32px;border-radius:9px;background:var(--blue-pale);color:var(--blue-dark);display:grid;place-items:center}.setup-choice>span:last-child{display:flex;flex-direction:column}.setup-choice small{color:var(--muted);margin-top:3px}.wizard-existing{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:18px}.wizard-step>label,.wizard-existing label{display:flex;flex-direction:column;gap:6px}.wizard-step input,.wizard-step select,.wizard-step textarea{border:1px solid var(--line);border-radius:9px;background:var(--paper);color:var(--ink);padding:10px 11px;resize:vertical}.wizard-step label+label{margin-top:15px}.wizard-step label small{color:var(--muted);font-weight:500}.wizard-toggle{flex-direction:row!important;align-items:center;justify-content:space-between;border:1px solid var(--line);border-radius:11px;padding:13px}.wizard-toggle>span:first-child{display:flex;flex-direction:column}.wizard-toggle label{margin:0}.wizard-complete{text-align:center;padding:16px 20px 6px}.complete-mark{width:62px;height:62px;display:grid;place-items:center;margin:0 auto 20px;border-radius:50%;background:#e5f2ec;color:#497961;font-size:28px;font-weight:900}.wizard-complete .eyebrow{justify-content:center}.wizard-summary{display:grid;grid-template-columns:1fr 1fr;gap:9px;text-align:left;margin:22px 0}.wizard-summary div{border:1px solid var(--line);border-radius:11px;padding:12px}.wizard-summary small{display:block;color:var(--muted)}.wizard-complete .button{min-width:180px}

html[data-theme="dark"]{color-scheme:dark;--ink:#edf3fa;--muted:#9dabbc;--line:#283649;--paper:#0b1119;--white:#111a25;--blue:#8ba9ce;--blue-dark:#9fbce0;--blue-pale:#1b2a3c;background:#0b1119;color:#edf3fa}html[data-theme="dark"] body{background:#0b1119;color:#edf3fa}html[data-theme="dark"] .site-nav,html[data-theme="dark"] footer{color:#b4c1d1}html[data-theme="dark"] .site-nav nav{color:#a7b6c8}html[data-theme="dark"] .brand b{color:#a9c6e8}html[data-theme="dark"] .hero-copy>p,html[data-theme="dark"] .steps p{color:#a5b3c4}html[data-theme="dark"] .message-card{background:rgba(16,25,37,.94);border-color:#304057;color:#eef4fb}html[data-theme="dark"] .avatar.mini{background:#23344a;color:#bdd2ea}html[data-theme="dark"] .portrait-wrap{box-shadow:0 40px 80px rgba(0,0,0,.45)}html[data-theme="dark"] .text-link{color:#edf3fa}html[data-theme="dark"] .button{background:#7898c0;color:#07111e}html[data-theme="dark"] .button:hover{background:#96b4d8}html[data-theme="dark"] .control-panel{background:#101824;border:1px solid #29384b}html[data-theme="dark"] .dashboard-body{background:#0a1018}html[data-theme="dark"] .app-topbar,html[data-theme="dark"] .welcome-strip,html[data-theme="dark"] .stat-grid article,html[data-theme="dark"] .panel,html[data-theme="dark"] .snippet-card{background:#111a25;border-color:#283649}html[data-theme="dark"] .welcome-strip{background:linear-gradient(100deg,#111a25 0,#111a25 62%,#17263a 100%)}html[data-theme="dark"] .form-card input,html[data-theme="dark"] .form-card select,html[data-theme="dark"] .form-card textarea,html[data-theme="dark"] .limits input,html[data-theme="dark"] .wizard-step input,html[data-theme="dark"] .wizard-step select,html[data-theme="dark"] .wizard-step textarea,html[data-theme="dark"] .ticket-composer textarea{background:#0c131d;border-color:#304157;color:#edf3fa}html[data-theme="dark"] .form-card input:focus,html[data-theme="dark"] .form-card select:focus,html[data-theme="dark"] .form-card textarea:focus,html[data-theme="dark"] .limits input:focus{background:#101a27}html[data-theme="dark"] th{background:#0d1520;color:#91a1b5}html[data-theme="dark"] td,html[data-theme="dark"] .check-list>div,html[data-theme="dark"] .block-row{border-color:#253347}html[data-theme="dark"] .role-list,html[data-theme="dark"] .inline-toggle,html[data-theme="dark"] .limits label>div span{background:#0c131d;border-color:#304157;color:#aebcce}html[data-theme="dark"] .role-option:hover{background:#172438}html[data-theme="dark"] .quick-guide code{background:#1b2a3c;color:#bcd4ef}html[data-theme="dark"] .status-badge{background:#1b293a;color:#aabacf}html[data-theme="dark"] .mobile-menu{background:#1b2a3c;color:#dce8f7}html[data-theme="dark"] .search{background:#111a25;border-color:#304157}html[data-theme="dark"] .search input{background:transparent;color:#eef4fa}html[data-theme="dark"] .wizard-card,html[data-theme="dark"] .ticket-workspace{background:#111a25}html[data-theme="dark"] .wizard-close{background:#1a2635}html[data-theme="dark"] .setup-choice.selected{background:#142236}html[data-theme="dark"] .complete-mark{background:#173126;color:#86c6a4}html[data-theme="dark"] .ticket-message.note{background:#2b2617;border-color:#5f5229}

@media(max-width:950px){.app-topbar .topbar-actions{margin-left:auto}}
@media(max-width:1100px){.ticket-workflow{grid-template-columns:repeat(3,1fr)}.ticket-filters{grid-template-columns:repeat(4,1fr)}.analytics-grid{grid-template-columns:repeat(3,1fr)}}
@media(max-width:680px){.topbar-actions .connection{display:none}.wizard-card{padding:25px 20px}.wizard-step h2{font-size:30px}.wizard-role-list,.setup-choice-grid,.wizard-existing,.wizard-summary{grid-template-columns:1fr}.wizard-progress{margin-top:4px}.site-nav .theme-toggle{display:grid}.ticket-backdrop{padding:0}.ticket-workspace{height:100vh;border-radius:0;border:0}.ticket-workspace-head,.ticket-conversation,.ticket-composer,.ticket-actions{padding-left:16px;padding-right:16px}.ticket-message{max-width:92%}.composer-row,.ticket-actions{align-items:stretch;flex-direction:column}.composer-row .button,.ticket-actions>div{width:100%}.ticket-actions>div{justify-content:space-between}}
@media(max-width:680px){.live-staff{display:none}.ticket-workflow,.ticket-filters,.analytics-grid,.advanced-limits{grid-template-columns:1fr 1fr}.ticket-workflow,.conversation-search{padding-left:16px;padding-right:16px}.ticket-workspace{grid-template-rows:auto auto auto minmax(150px,1fr) auto auto}.table-panel{overflow:auto}}
.ticket-workspace{grid-template-rows:auto auto auto minmax(190px,1fr) auto auto auto}.ticket-audit{padding:8px 30px;border-top:1px solid var(--line);font-size:11px;color:var(--muted);max-height:105px;overflow:auto}.ticket-audit summary{cursor:pointer;font-weight:800}.audit-row{display:flex;justify-content:space-between;gap:12px;padding:5px 0;border-top:1px solid var(--line)}
@media(max-width:680px){.ticket-workspace{grid-template-rows:auto auto auto minmax(150px,1fr) auto auto auto}.ticket-audit{padding-left:16px;padding-right:16px}}