They send a DM
A guided menu collects the server and reason without sending members through a public form.
Private support, without personal DMs
A calmer way to
hear everyone.
Members message one bot. Your whole support team replies from a private channel—with context, transcripts and the controls to keep conversations safe.
Private by designMulti-serverSelf-hosted
One private thread
From a member’s DM to the right staff, instantly.
Your team gets context
A private channel opens with account details, a clear ticket type, files and the complete conversation.
Every answer is kept
Staff reply together, add internal notes, schedule closure and keep an authenticated transcript.
Made for real moderation teams
Everything sensitive stays organised.
Set staff access per server, use anonymous team replies, create saved answers, apply account-age rules, and review a member’s history when context matters.
Manage your servers →↳
Internal notesDiscuss a case without forwarding it.
⌁
Protected transcriptsOnly authorised staff can open logs.
◫
Scheduled closureAutomatically cancelled when members reply.
◎
Owner accessOne place to manage every connected server.